At 7reelz, we believe the best gaming experience is one built on control, awareness, and genuine care for every player. Whether you're spinning slots in Makati or playing bingo in Cebu, we want every session to stay fun — and never become a problem.
Our Commitment
7reelz gives every player direct control over their gaming habits through a full suite of responsible gaming tools built right into your account.
Set daily, weekly, or monthly deposit caps in Philippine Peso directly from your 7reelz account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period to prevent impulsive decisions.
If you feel your gaming is getting out of hand, you can self-exclude your 7reelz account for a period of your choice — from 1 month up to 5 years, or permanently. During self-exclusion, all access to gameplay, promotions, and deposits is fully blocked.
Set a maximum session duration so the platform automatically reminds you — or logs you out — when your chosen play time is up. Managing how long you play is just as important as managing how much you spend.
Define the maximum amount you are comfortable losing within a set time period. Once your loss limit is reached, 7reelz will automatically suspend further wagering activity for the remainder of that period so you can step back and reassess.
Enable on-screen pop-up reminders that appear at regular intervals during your session — every 30, 60, or 90 minutes — showing your total time played and net wagering result. A simple nudge to stay aware and in control.
Need a short break without committing to a full self-exclusion? A cool-off period lets you pause your 7reelz account for 24 hours, 48 hours, or up to 30 days. During a cool-off you cannot log in, deposit, or place wagers.
Age Verification
Philippine law requires all casino-style gaming platforms to restrict access to players aged 21 and older. 7reelz takes this obligation seriously.
Every new player who registers a 7reelz account is required to confirm their age during registration and to complete a full KYC (Know Your Customer) identity verification before any deposit, withdrawal, or real-money gameplay is permitted. Accepted government-issued IDs include the PhilSys National ID, Philippine passport, driver's licence, and SSS/GSIS ID.
Where our team has any reasonable doubt about a player's age, the account will be suspended pending verification. If a player is subsequently found to be under 21, their account will be permanently closed, all funds will be returned to the source payment method (GCash, PayMaya, BPI, BDO, or Metrobank as applicable), and any winnings accrued during that period will be forfeited.
Parental Notice: If you are a parent or guardian and believe a minor has accessed the 7reelz platform, contact our support team immediately at [email protected]. We will act on your report without delay. We also recommend using parental control software to restrict access to gambling sites on shared devices.
There are several trusted tools available to Filipino families who want to restrict gambling content on home networks and devices:
Know the Signs
Problem gambling can affect anyone — from a weekend bingo player in Quezon City to a daily sports bettor in Davao. The earlier the signs are recognised, the easier it is to take back control. Here are some common warning indicators to watch for in yourself or someone you care about.
Remember: Recognising a problem is the most important first step. 7reelz's support team is available 24/7 and is trained to help players access the right tools or professional support — no judgment, no pressure.
Spending more money on gaming than you originally planned or can comfortably afford, and feeling unable to stop even after repeated attempts.
Chasing losses — continuing to play or deposit more in an attempt to win back money that was previously lost during the same or a prior session.
Neglecting work, family responsibilities, or personal relationships because of time or money spent on gaming platforms.
Borrowing money, selling personal belongings, or using funds intended for bills, rent, or daily expenses (groceries, school fees) to fund gambling.
Feeling restless, irritable, or anxious when not gambling, or using gaming as a way to escape stress, depression, or personal problems.
Hiding gaming activity, lying to friends or family about how much time or money is being spent on gambling platforms.
Take Control
Requesting a self-exclusion on 7reelz takes less than five minutes. Here is exactly how to do it — no waiting, no complicated process.
Visit 7reelz Login and sign in using your registered email and password. Make sure you are using the account you wish to restrict.
Navigate to your Account Menu and select "Responsible Gaming." This section houses all available player protection tools including deposit limits, session limits, cool-off, and self-exclusion.
Choose the duration of your self-exclusion: 1 month, 3 months, 6 months, 1 year, 5 years, or permanent exclusion. Read the terms carefully — self-exclusion cannot be reversed before the chosen period expires.
Submit your self-exclusion request. You will receive an email confirmation to your registered address. Your account will be blocked within one (1) hour of confirmation, and all marketing communications will cease immediately.
If you have difficulty navigating the self-exclusion tool, or if you need immediate account suspension, contact our 24/7 support team via live chat or email at [email protected]. Our team is trained to process urgent exclusion requests as a priority.
Important: During an active self-exclusion period, 7reelz will also suppress all promotional emails, SMS messages, and push notifications to your registered contact details. If you receive any marketing communication from 7reelz during your self-exclusion period, please report it to our support team immediately so we can investigate and correct the issue.
Self-Assessment
If you answer "yes" to two or more of the following questions, we strongly encourage you to use one of the 7reelz responsible gaming tools or reach out to a professional support service.
Have you ever spent more money on gambling than you originally intended to when you first opened the app or site?
Have you ever tried to win back money you lost by continuing to play — sometimes referred to as "chasing your losses"?
Has your gambling ever caused arguments with your partner, family members, or close friends about money or time?
Have you ever missed work, school, or an important family commitment because you were gambling or recovering from a gambling session?
Have you ever borrowed money from family, friends, or a lender, or sold personal belongings, specifically to fund gambling?
Do you feel that you need to gamble with larger and larger amounts of money to feel the same level of excitement?
Have you ever felt restless, irritable, or anxious when you tried to reduce or stop gambling?
If you answered yes to 2 or more questions: Please consider activating a deposit limit, cool-off period, or self-exclusion through your 7reelz account settings, or reach out to our support team. You can also contact PAGCOR's responsible gaming hotline or the Philippine Problem Gambling Foundation for confidential, professional support.
Healthy Habits
The vast majority of 7reelz players enjoy gaming safely as a form of entertainment. These practical habits can help keep it that way.
Decide in advance how much you are comfortable spending during a session — treat it like a budget for a night out, not an investment. Use 7reelz's deposit limit tool to enforce that budget automatically. Only ever gamble with discretionary income; never use money allocated for rent, utilities, school fees, or daily expenses.
The house edge is a mathematical reality on all casino games. 7reelz slots, bingo, and live casino games are designed for entertainment — the expected outcome over time is a cost, just like buying a movie ticket or dining out with friends in BGC. Never rely on gambling winnings as a source of household income.
Step away from the screen regularly. Long, uninterrupted gaming sessions impair decision-making and can lead to impulsive bets. Use 7reelz's reality check pop-ups and session time limits to remind yourself to take a break, get a glass of water, or step outside for a few minutes.
If you have reached your pre-set spending limit for the session and you are down, stop. Chasing losses by depositing more in the hope of recovering what was lost is one of the most common patterns that leads to problem gambling. Accept the outcome of the session and return another day with a fresh budget.
Gambling while stressed, angry, lonely, or under the influence of alcohol or substances significantly increases the risk of poor decision-making and problem gambling behaviour. If you are going through a difficult time — whether that's work pressure in Makati, relationship stress, or financial worries — step away from gaming and reach out to someone you trust.
A healthy life includes a variety of activities. If you notice that gaming on 7reelz is taking up more and more of your leisure time at the expense of hobbies, exercise, family time, or social activities, that is a signal worth paying attention to. Balance is key.
Get Help
If you or someone you know needs professional help managing gambling behaviour, these resources are available in the Philippines.
The Philippine Amusement and Gaming Corporation (PAGCOR) maintains responsible gaming standards for all licensed operators in the country. PAGCOR provides guidelines, self-exclusion frameworks, and player protection resources that 7reelz aligns with in its platform design and policies.
The Philippine government operates mental health and crisis support hotlines available to all Filipinos. If gambling-related stress is affecting your mental health or the wellbeing of your family, trained counsellors are available to listen and guide you toward appropriate support.
Gamblers Anonymous operates peer support groups across the Philippines, including in Metro Manila, Cebu, and Davao. GA meetings provide a confidential, non-judgmental environment where individuals affected by problem gambling can share experiences and find community support.
The 7reelz player support team is available around the clock via live chat on the platform. Our support staff are specifically trained in responsible gaming and can help you activate any player protection tool, process a self-exclusion request, or direct you to professional resources.
For non-urgent responsible gaming enquiries, questions about your account limits, or to request information about our player protection framework, reach out to the 7reelz team at [email protected]. We typically respond within 24 hours.
Play Smart
7reelz is here for the fun, the thrill, and the wins — but always within your comfort zone. Explore our games knowing that a full suite of responsible gaming tools is right there in your account whenever you need them.